Article 1: This contract is intended for the exclusive use of booking stays in guest rooms between the client and the owner, SARL HLA, represented by its manager, Hélène Morel.

The best welcome will be reserved for guests. The owner undertakes to personally welcome them with all the necessary attention to facilitate their stay and knowledge of the region.

Article 2 – duration of stay: The client who has signed this contract concluded for a specific period cannot under any circumstances claim any right to remain in the premises.

Article 3 – conclusion of the contract: The reservation becomes effective once the customer has sent the owner a deposit of 50% of the total price of the stay with a minimum of one night per room booked. Prices are inclusive of all charges, excluding tourist tax.

Article 4 – absence of withdrawal: For reservations made by mail, by telephone or by internet, the tenant does not benefit from the withdrawal period, in accordance with article L121-21-8 of the consumer code relating in particular to hosting services provided on a specific date or at a specific frequency.

Article 5 – cancellation by the customer: Any cancellation must be notified by letter or fax addressed to the owner.

a) Cancellation before the start of the stay: if the cancellation occurs more than 24 hours before the start of the stay, the deposit remains with the owner.

If the cancellation occurs less than 24 hours before the start of the stay, the deposit remains with the owner who will also request payment of the balance of the price of the stay.

b) If the customer does not show up before 7 p.m. on the scheduled start day of the stay, this contract becomes void and the owner can dispose of his guest rooms. The deposit remains with the owner who reserves the right to claim the balance of the price of the stay.

c) In the event of a shortened stay, the price corresponding to the cost of accommodation remains in full with the owner.

Additional services not consumed will be reimbursed.

Article 6 – cancellation by the owner: When, before the start of the stay, the owner cancels this stay, he must inform the customer by registered letter with acknowledgment of receipt.

The customer, without prejudging any recourse for compensation for any damage suffered, will be reimbursed immediately for the sums paid. He will also receive compensation at least equal to the penalty he would have incurred if the cancellation had occurred through his fault on that date.

Article 7 – Arrival: Arrival is scheduled for the afternoon from 4 p.m. and is possible until 7 p.m. In the event of a special or unforeseen request, the customer must notify the owner on 06 64 94 28 92.

Departure: the room must be vacated no later than 11 a.m.

Article 8 – payment of the balance: The balance must be paid at the end of the stay with the owner.

Consumption and additional services not mentioned in this contract will be payable to the owner at the end of the stay.

Article 9 – tourist tax: The tourist tax is a local tax that the customer must pay to the owner who then pays it to the Public Treasury.

Article 10 – use of the premises: The customer must respect the peaceful nature of the premises and use them in accordance with their intended purpose. He undertakes to return the rooms in good condition and free of damage at the end of the stay and to systematically declare and financially assume any damage for which he is responsible. The repair costs including the time of the interventions necessary for the restoration will be paid according to separate invoicing and on the basis of supporting documents for the costs incurred.

In order to guarantee the tranquility of the premises and the comfort of guests, you are asked not to smoke inside.

Guests’ attention is drawn to the fact that minors operating on the property are placed under the sole responsibility of their parents or persons having authority over them. Children must always be accompanied by an adult in our house and/or on the grounds.

It is specified that the kitchen in the guest house is not left at the free disposal of guests.

The owner is not responsible for cases of loss, theft and/or damage or injury caused to property and/or people on the property, whatever the cause.

Article 11 – capacity: This contract is established for a specific number of people. If the number of customers exceeds this number, the owner is able to refuse additional customers.

This refusal can in no case be considered as a modification or termination of the contract at the initiative of the owner, so that in the event of the departure of a number of customers greater than those refused, no refund can be considered.

Article 12 – animals: This contract specifies whether or not the customer can stay in the company of a domestic animal. In the event of non-compliance with this clause by the client, the owner may refuse the animals.

This refusal can in no case be considered as a modification or termination of the contract at the initiative of the owner, so that in the event of the customer’s departure, no reimbursement can be considered.

© Château d’Apremont, 2024